Before the rush: the setup hour
Restock the top 20 lines to full facing, clear the counter of everything but billing, sort change float by denomination, and assign roles — one bills, one bags and fetches (billing-speed guide). Queues form at the slowest step; rehearse it, don't just staff it.
During the rush: five rules
- Fast lines first — keep bestsellers within arm's reach; never leave the counter mid-rush.
- Scan, don't type — barcodes earn their keep exactly now (barcode module).
- Credit sales still get named entries — rush is when unnamed udhaar happens (udhaar guide).
- One person owns the queue's mood — acknowledge waiting customers by turn.
- Keep the phone charged and the app open — no logins mid-rush (training guide).
After the rush
Count the float, record the peak's sales immediately (sales recording), note what ran out for tomorrow's order (reorder guide). Rushes teach — if you record them.
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