StoreSaathi Refund & Cancellation Policy

StoreSaathi Refund & Cancellation Policy

Last updated: 27 September 2026

This Refund & Cancellation Policy explains when a StoreSaathi payment may be refundable and how to request cancellation or a refund. Please read this policy before making a payment.

1. 7-day free trial

Eligible customers receive a 7-day free trial (7-Day Full-Feature Trial) with the full main feature set of the applicable product/version, so you can test the software before paid activation.

2. First paid activation after trial

Because you can evaluate StoreSaathi through the free trial, the first payment to activate a paid plan after the trial is normally non-refundable. However, if the first payment was made by mistake, duplicated, charged for an incorrect amount, or affected by another genuine transaction problem, you may submit a refund request within 2 calendar days of the transaction. Requests are reviewed after payment and account verification. This first-activation rule takes priority over the normal monthly-renewal window.

3. Monthly plan — subsequent renewals

For a subsequent monthly payment or renewal, you may request cancellation and a refund within 15 calendar days of that payment. After 15 days, that monthly payment becomes non-refundable. Manual payments only: there is currently no automatic recurring billing in StoreSaathi. Every payment is made manually by contacting the admin (for example over WhatsApp) for each plan period — nothing is charged automatically. Each manual renewal is a separate payment, and the 15-day window applies separately to each one. If automatic renewal is introduced in future, cancellation will stop future automatic charges per the cancellation confirmation.

4. Yearly plan

The yearly plan is offered at a discounted annual price. Where a yearly refund is approved, it is calculated on the unused remaining subscription duration, considering the total paid, period used, remaining period, and the discounted nature of the plan. A refund never exceeds the amount originally paid. Until an automated calculation is implemented, yearly requests are reviewed manually and the calculation is communicated before finalizing.

5. Lifetime plan

Lifetime-plan payments are normally non-refundable. A refund may be considered where a verified StoreSaathi-side failure materially prevents you from using the purchased service as represented and cannot reasonably be resolved. If within 2 months of the lifetime purchase, a full refund may be issued after verification. After 2 months, any refund, partial refund, or credit depends on time used, severity, resolvability, service received, and circumstances. User-caused data/device loss, misuse, unsupported modification, failure to maintain backups, or events outside StoreSaathi's reasonable control do not automatically qualify.

6. Promotional or discounted purchases

Special promotional, direct-contact, WhatsApp, multi-shop, campaign, or limited-time prices may be offered. The final payable amount and plan are confirmed before payment. Unless a promotion states different refund conditions before payment, this policy applies per plan type.

7. How to request a refund or cancellation

Contact StoreSaathi via Email: mfaseehrizwan@gmail.com or Phone / WhatsApp: +92 323 897 1628. Provide: your name; registered phone number or account identifier; payment date; amount paid; payment/reference/transaction ID; plan purchased; and reason for the request. StoreSaathi may request verification information before processing.

8. Approved refunds

Approved refunds are normally sent back through an appropriate available payment method. Settlement time may depend on the payment provider, bank, wallet, card network, or channel. Partial-refund amounts are communicated before processing.

9. Non-waivable rights

Nothing in this policy removes any right or remedy that cannot legally be excluded under applicable law.

10. Contact

For privacy questions, account support, or deletion requests:

StoreSaathi
Email: mfaseehrizwan@gmail.com
Phone / WhatsApp: +92 323 897 1628
Office: Kohsar - Airport Rd, Phase 1 Latifabad, Hyderabad, 75000, Pakistan
Website: https://storesaathi.app
Country: Pakistan